Call us: 865.217.9453 Mon - Fri 8am - 5pm et

FAQ's

Q.  Who is MoonMaid Botanicals?

A: Since 1995, MoonMaid Botanicals has been hand-crafting small batch, pure plant products to help women balance their hormones and maintain health without toxic chemicals. Woman-owned and woman-operated, we deliver wonderfully clean products that help women (and men) tap into the power of their own bodies. The body you live in is not a “problem” that requires medical intervention – it’s a miracle that needs gentle, natural assistance to function at its best. 

Cynthia, our founder and herbalist, founded MoonMaid nearly 30 years ago when she found out that the prescription hormone replacement therapy (HRT) used by so many women actually contains horse estrogen. She began researching and then creating natural alternatives that are pure, safe, and work with the innate healing power of the body. (Learn more about our medicinals here.)  

Located in the Great Smoky Mountains of East Tennessee, our gardens and woods have been named Medicine Woods and are a part of the United Plant Savers Botanical Sanctuary network. We preserve, protect and propagate native woodland medicinals like wild yam, black and blue cohosh and goldenseal. These plants thrive in a natural woodland garden that surrounds MoonMaid Botanicals.

 Q. What is the difference between ProMeno Wild Yam Cream and Vital V Wild Yam Salve?

 A:  They are products formulated for two different areas of the body, with different benefits. ProMeno is a body cream and Vital “V” is a vaginal salve. A salve adheres better to an intimate internal area, and the cream absorbs more effectively into the skin. (See our products here.)  

Q. How much progesterone is in the ProMeno Women's Wild Yam Cream? 

A:  Zero. Though this cream is made from wild yam, it has not been converted into progesterone, and there is no added progesterone. Wild yam is known for assisting the body in naturally achieving hormone balance. Many of our customers report positive results. (Learn more about wild yam here.) 

Q. How do I know the ingredients are organic?    

A:  The herbs used in all of our products are either grown by MoonMaid, wildcrafted by a reputable wild-crafter or purchased from a reputable dealer of organic and wildcrafted herbs.  Additionally, our olive oil and aloe vera is organic, the beeswax is obtained from an ethical beekeeper, and everything else is as "clean" as can be found.

Q. Why are MoonMaid products a "green choice?" 

A:  Our products are absolutely free of hormones, chemicals and preservatives. None of our products is ever tested on animals. We print our catalogs on 100% recycled paper and encourage the recycling of our jars and lids! Our motto is “good for you and safe for our planet.

We reduce waste and reuse and recycle anything and everything we can! Walking gently on the Earth has been a core principle since our founding almost 30 years ago and is part of our daily process.  

Q. Can I find MoonMaid products in stores? 

A: MoonMaid Botanicals products are also available in many natural food stores throughout the US. If you don’t find them at your local market, please call us at 865.217.9453 so we can get you what you need.  

Q. Why do you use bubble wrap? 

A:  Because we are committed to packaging in reusable / recyclable glass rather than plastics, it is best to ship our products in small bubble wrap. If you ever receive large bubble wrap, rest assured this is packaging material we are reusing – the same goes for air pillows or compostable peanut style packing material. 

Q. Do you offer a money back guarantee? 

A:  Yes, absolutely! If you are not satisfied with your product for any reason, we’ll issue a refund once we receive the product back in our facility. 

Q. Why do you ship USPS instead of UPS or FedEx? 

A:  We have found USPS to be faster and more efficient for our needs. 

 Thank you for choosing MoonMaid Botanicals!!!

Further questions?  865.217.9453 or email

[email protected]