We value the trust you place in us, and your satisfaction is our uttermost priority. If for any reason you are not completely satisfied with your purchase, we provide a straightforward refund policy.
How to Request a Refund
To initiate a refund be sure to reach out within 60 days of your purchase. Please email us at moonmaidbotanicals.com@gmail.com with your order number and reason for returning. Our team will review your request and provide a return shipping label if your refund request is approved.
Refunds Processing Time
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Please note that it may take some time before your refund is officially posted to your bank account.
We reserve the right to modify this policy at any time without notice. By purchasing our products, you are agreeing to this refund policy and any updates. For any questions or concerns, please reach out to us at moonmaidbotanicals.com@gmail.com.
Thank you for your understanding and continued support.